At Parterre Flowers, we strive to provide exceptional customer service and deliver high-quality floral products to our valued customers. This policy document outlines our standard operating procedures and guidelines to ensure a smooth and satisfactory experience for all.

Substitution Policy:

Please note that the flowers used in our arrangements may not be identical to the ones pictured on our website or in promotional materials. The availability of flowers is subject to seasonal availability and other factors beyond our control. Our skilled flower designers will make every effort to select blooms that closely resemble the arrangement you have chosen. We assure you that any substitutions made will be of equal or greater value and will maintain the overall style and theme of the arrangement. Thank you for your understanding and trust in our expertise.

By engaging with our flower shop, customers are expected to comply with the following policies:

Order Placement and Delivery:

  • Orders can be placed via our website, phone, or in-person at the shop during business hours.
  • Same-day delivery is available for orders placed before 10AM (excluding Sundays and holidays), subject to product availability, recipient's location, and traffic conditions.
  • Changes to orders, including delivery addresses, must be communicated at least 24 hours before the scheduled delivery day and may be subject to additional charges. 
  • We do not guarantee a delivery time.
  • Please note that any order placed without providing a delivery phone number cannot be completed.

Product Quality and Substitutions:

  • We strive to deliver the exact product(s) ordered, however the availability of certain flowers or arrangements may vary based on seasonal availability, market conditions, or unforeseen circumstances.
  • Should an exact substitution not be possible, we will provide a comparable alternative of equal or greater value, maintaining the overall style and appearance of the ordered arrangement.
  • We cannot guarantee the longevity of flowers or plants once they have been delivered, as each product has a different lifespan. However, we will ensure that all products are fresh and in good condition at the time of delivery.

Cancellations and Refunds:

  • Cancellations are accepted up to 24 hours before the scheduled delivery time.
  • No refunds will be provided for canceled orders placed less than 24 hours before the scheduled delivery time, or for orders that have already been delivered or attempted delivery.

 Customer Satisfaction and Complaints:

  • We prioritize customer satisfaction and strive to rectify any issues promptly and efficiently.
  • In the event of any complaints or quality concerns, customers are requested to contact us within 24 hours of delivery for appropriate assistance.
  • We require supporting documentation, including photographs, to help assess and resolve the issue effectively.

Privacy and Data Protection:

  • We respect customer privacy and comply with all relevant data protection laws and regulations.
  • All customer information provided during the ordering process is securely stored and used solely for fulfilling orders, communicating with customers, and improving our services.

Pricing and Payment:

  • The prices listed for our products and services are subject to change without prior notice.
  • All payments must be made in full at the time of ordering, either online or at the shop. We accept cash, credit/debit cards, and other specified payment methods.

By engaging with Parterre Flowers, customers indicate their acceptance and understanding of the aforementioned policies. We reserve the right to update this policy as needed. Customers are encouraged to review this document periodically to stay informed about our guidelines and procedures.


Thank you for choosing Parterre Flowers.